Please arrive 10 minutes prior to your treatment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.
Please give at least 24 hours’ notice if you are unable to attend an appointment so that we may rebook the time to another client. We reserve the right to charge 50% of the total treatment cost for cancellations with less than 24 hours’ notice. For cancellations on the day of the appointment or missed appointments (no show) we reserve the right to charge 100% of the total treatment cost booked.
To respect the relaxing environment we wish to create and also to comply with current health and safety regulations, we request that children and babies are not brought to your appointment.
Mobile Phones, Smart Phones and Tablets
Please turn off all handheld electronics so you may benefit fully from your treatment.
Courses and programmes
All courses and programmes are to be paid in full at the time of booking and be completed within a 6 month period, these are non-refundable. Missed appointments may result from treatments or sessions being deducted from your course or programme.
We reserve the right to request a deposit in order to secure an appointment slot. Any changes to the appointment must be in accordance with the cancellation policy.
Prices are subject to change without notice. Errors and Omissions expected.
Refunds and Exchanges
We do not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.